Jenna and Mindless

The H&R Block Screw Up

So everyone in the country is supposed to file their taxes by April 15th. I did this at the last minute on April 14th so I really didn't expect to get my return back for a while, but I did expect to get it. About a month ago I called H&R Block to let them know that I hadn't recieved it and they said that it wasn't uncommon to have it take that long, but they gave me the number for the state and federal IRS so I could follow up on where it was.

The first time I called was on my lunch break at work and I was on hold for so long that I had to give up. So about a two weeks ago I asked my dad to call for me. He said that he was on hold forever and that he gave up. Understandable! I hate being on hold forever. So today I decided to call to find out what the hell is going on. First I try to call H&R Block at the Echelon Mall (where I did my filing) to get the numbers for the IRS because I can't find them. The first few calls I make are no answers...I think because it is before the mall opens. So I call at 10:00 when they do open and I get a message stating that no one can take my call but if I leave a message they will try and get back to me within 48 hours. Kiss my ass! All I want is a damn phone number.

So I decide to call a different H&R Block and someone answers on the first ring. I tell him the dilly and he says that I definitely should have received it by now and gives me the numbers. So I call the Federal IRS number first seeing as they owe me more money. After being getting thrown from this place to that place to get a computer to tell me that they can't tell me what the deal is I start to cry (a huge side effect of being pregnant). So I call again hoping that I hit a different button to get different answers. This time a get a different number to call and it tells me the same exact thing, except that this time it gives me the option to talk to an actual person.

I am on hold for about 10 minutes (which actually allows me to pull myself together and stop crying) when a really nice guy gets on the line to help me. He tells me that the reason I haven't received it yet is because it was rejected (hear come the tears).

"Why?" is all I can squeak out. He then proceeds to tell me that I filed that I claimed myself and that I was also claimed by someone else last year (my dad). I have never claimed myself because I have always known that my parents claim me as a dependent, I would have had no reason what-so-ever to have them right me down as claiming myself. This is something that I had told H&R Block and they screwed it up. So through the massive amounts of tears I ask why wasn't I notified and the guy tells me that they notified H&R Block within 48 hours and that I should have been notified by them right away to fix the situation. This call that I was supposed to recieve from them never occurred. So I have waited 5 months for them to tell me that my tax return was rejected but they didn't care enough to tell me so I am not going receive my money until it gets fixed.

So in a rage of tears and anger I call my dad (who takes care of everything) and I tell him that H&R Block screwed up and that they never notified me. He tells me that we will be going there tonight to get it straightened out and if possible get the check from them. Right now the state owes me $79 and the federal government owes me $684. That is money that I could really use right now. I am pregnant and pissed and H&R Block will not want to deal with me tonight...they will be glad that my father is there. This way I won't get arrested for attemted murder.

I will keep you all posted on the status of what happens tonight and hopefully it won't be from prison.